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office@umproperty.co.uk

07526048543 Dan

London View

U&M PROPERTY LTD

© 2023 updated by U&M Property

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Complaints Procedure Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If you need to make a complaint, in the first instance, you should contact us either in writing to Dan Hu U&M Property Sourcing Ltd or, by telephone 0161 2412317 Where a complaint arises we will, wherever possible, endeavour to resolve the matter by no later than the close of business the second working day following receipt. If this is not possible, to enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, details of which are shown below. 1)We will acknowledge your complaint promptly, to reassure you that we will be dealing with the issue as a matter of urgency, giving you the details of who will be handling the matter in our office, and details of the service of the Financial Ombudsman Service, where this applies. 2)In the event that your complaint relates to activities or services provided by another party, we will advise you of this in writing giving the reasons for our decision, and ensure that your complaint is promptly forwarded to the appropriate party, in writing. 3)We will aim to make a final response to you as soon as is practicable, and keep you reasonably informed as to progress. We anticipate that we will be able to provide a substantive response to most complaints within four weeks. 4)If however this is not possible, we will update you as to progress and by the end of eight weeks from receipt of your complaint, we will issue you with our final response. If you are dissatisfied with that response or any further delay at this time, you will have a period of Six months in which you can refer the matter to the Financial Ombudsman Service.

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